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We'll Bring It to You
We know you're excited to receive your new Level Up pieces. Here's everything you need to know about delivery.
Delivery Coverage
We currently deliver across Bangladesh. Whether you're in Dhaka or outside Dhaka, we'll do our best to get your order to you safely and on time.
Estimated Delivery Time
Inside Dhaka
1–3 Business Days
Outside Dhaka
2–5 Business Days
Remote Areas
3–7 Business Days
*These are estimated delivery times, not guaranteed delivery dates. During Eid, major campaigns, public holidays, severe weather, or periods of unusually high order volume, delivery may take longer than usual.
Order Processing
After you place an order, our team may contact you to confirm your order. Once your order is confirmed, we'll prepare it for shipment.
Order Placed
Confirmed
Processing
Shipping
Delivery
Delivery Charges
Applicable delivery charges will be shown during checkout or communicated during order confirmation.
From time to time, Level Up may offer free delivery promotions or special delivery offers. The terms of such offers will be clearly communicated.
Please Provide the Correct Address
Before completing your order, please make sure your details are correct. An incorrect or incomplete address can cause delivery delays or a failed delivery attempt.
- Full Name
- Phone Number
- District
- Area
- Full Detailed Address
If You're Not Available
If the courier cannot reach you or you're unavailable to receive the package, another delivery attempt may be required. In some situations, additional delivery charges may apply.
Damaged Package
If your package appears damaged or opened when you receive it, please contact us as soon as possible. We may ask you to provide photos or videos of the package and product so that we can investigate the issue.