Return Policy

We Want You to Be Happy

At Level Up, we want you to be completely satisfied with your purchase. However, we understand that sometimes a product may not work out as expected.

When Can You Request a Return?

A return may be considered if:

  • You received a damaged product.
  • You received the wrong product.
  • The product has a verified manufacturing defect.
  • The product significantly differs from what you ordered.
Looking for a different size?

For normal size or style preferences, we highly recommend requesting an exchange rather than a return whenever possible.

Return Conditions

To be eligible for a return, the product must be:

  • Unused & unworn
  • Unwashed
  • Unaltered
  • Free from stains or perfume
  • Returned with original tags and packaging

Products that have been worn, washed, altered, or damaged after delivery may not qualify for a return.

How to Request a Return

Please contact our customer support team and provide the following details:

  • Your order number
  • Customer name
  • Phone number
  • Reason for return
  • Photos/videos of the product (when requested)

Our team will review your request and guide you through the next steps:

01849591329
contact@levelup.com

Refund Processing

If your return is approved for a refund, the refund method and processing time will depend on the original payment method and applicable circumstances.

For Cash on Delivery (COD) orders, we may request appropriate payment information (such as Mobile Banking details) to process an approved refund securely.

Please Note

Return approval is subject to our review of the product's condition and the reason for the return. We reserve the right to decline a return if it does not meet the conditions mentioned above.