We Want You to Feel Confident
When shopping with Level Up, if the size or product you received isn't right for you, we offer an exchange option under the conditions below.
Exchange Eligibility
You may request an exchange if:
- You received the wrong product.
- You received the wrong size.
- The product has a manufacturing defect.
- The product received is damaged or different from what you ordered.
Important Conditions
To be eligible for an exchange:
- The product must be unused and unworn.
- The original tags should remain attached.
- The product should be returned in its original condition and packaging.
- The product must not have been washed, altered, stained, or damaged after delivery.
Size Exchange
Ordered the wrong size? No worries. You can contact us to request a size exchange, subject to availability.
If your preferred size is unavailable, our support team will let you know about the available options.
How to Request an Exchange
Please contact us with the following details:
- Your order number
- Your name
- Phone number
- Reason for exchange
- Photos/videos of the product (if requested)
Exchange Shipping
Depending on the reason for the exchange, applicable delivery or exchange charges may apply.
If the issue was caused by an error on our side—such as receiving the wrong product—we will review the case and provide an appropriate solution.
Some products, promotional items, or special offers may have different exchange conditions. Any special terms will be mentioned with the relevant product or offer.